Refund policy

We guarantee 100% customer satisfaction and hope that your order will meet your expectations.

If you have any questions or concerns about your order, feel free to contact us at info@cosmetasa.com. One of our team members will gladly assist you with a refund/return. Since we stand behind our authentic, first-quality products, you may return an unopened, unused item within 30 days of delivery for a full refund. We’ll also pay the return shipping cost if the return is a result of an error by Cosmetasa.com (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).