Refund policy

We guarantee 100% customer satisfaction and hope that your order will meet your expectations.

For any questions or concerns regarding your order, feel free to contact us at: info@cosmetasa.com . One of our team will gladly assist you regarding refund/return.

Since we stand behind our authentic, first quality products, you may return an unopened, unused item within 30 days of delivery for a full refund. We’ll also pay the return shipping cost if the return is a result of an error by Cosmetasa (you received incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).